We understand the importance of keeping your systems running smoothly. Our Technical Support Services are designed to provide you with the peace of mind that comes from knowing that expert assistance is just a call away. Whether you’re facing a minor technical glitch or need ongoing support, we have the solutions to keep your operations running seamlessly.
Service Overview
Our Technical Support Services are tailored to meet the unique needs of your business. We offer flexible support packages to ensure that you have access to the right level of assistance when you need it most. Our team of experienced technicians is equipped to handle a wide range of technical issues, ensuring minimal downtime and maximum efficiency.
Service Packages
1. Basic Support Plan
• Price: CHF {{ $price->tech_support_basic }}
• Duration: 1 Month (renewable monthly)
• What’s Included:
• Email Support:
• Access to our support team via email for any technical inquiries.
• Response time within 24 hours during business days.
• System Monitoring:
• Basic monitoring of your systems to detect and address potential issues early.
• Monthly Report:
• A summary report detailing any issues resolved and recommendations for system improvements.
Process:
1. Onboarding:
• Initial setup and understanding of your current technical environment.
2. Support Access:
• You can reach out to our support team via email with any issues or questions.
3. Issue Resolution:
• Our team will respond within 24 hours to resolve your issues or provide guidance.
4. Monthly Reporting:
• Receive a monthly report summarizing the support provided and any recommendations for system improvements.
2. Standard Support Plan
• Price: CHF {{ $price->tech_support_standard }}
• Duration: 3 Months (minimum commitment)
• What’s Included:
• Email and Phone Support:
• Access to support via email and phone for immediate assistance.
• Response time within 12 hours during business days.
• Advanced System Monitoring:
• Continuous monitoring with alerts for potential issues.
• Remote Troubleshooting:
• Remote assistance to troubleshoot and resolve technical problems.
• Monthly Maintenance:
• Scheduled maintenance checks to ensure systems are running optimally.
• Quarterly Performance Review:
• Detailed review of your system’s performance and recommendations for improvements.
Process:
1. Initial Assessment:
• A thorough assessment of your technical environment to identify potential risks and areas for improvement.
2. Support and Monitoring:
• Ongoing support via phone and email, coupled with continuous monitoring of your systems.
3. Remote Troubleshooting:
• Our technicians will remotely access your systems to resolve issues as they arise.
4. Monthly Maintenance:
• Regular maintenance checks to prevent issues before they occur.
5. Quarterly Review:
• A detailed review of your systems’ performance, with actionable insights for ongoing improvement.
3. Pro Support Plan
• Price: CHF {{ $price->tech_support_pro }}
• Duration: 6 Months (minimum commitment)
• What’s Included:
• 24/7 Support:
• Round-the-clock access to our support team via email, phone, and live chat.
• Priority response within 4 hours, including weekends and holidays.
• Comprehensive System Monitoring:
• Real-time monitoring of all critical systems, with immediate alerts for any detected issues.
• On-Site Support:
• On-site visits for troubleshooting and maintenance (up to 2 visits per month).
• Proactive System Optimization:
• Regular system checks and proactive optimizations to ensure maximum performance.
• Custom Reports and Analysis:
• Tailored reports and detailed analysis of your technical environment, with specific recommendations for enhancing performance and security.
Process:
1. Comprehensive Onboarding:
• A detailed onboarding process to fully understand your technical environment and specific needs.
2. 24/7 Support Access:
• Instant access to our support team via multiple channels for any technical issue, day or night.
3. Proactive Monitoring and Optimization:
• Continuous, real-time monitoring and proactive system optimization to prevent issues.
4. On-Site Support:
• Scheduled on-site visits for hands-on troubleshooting and maintenance.
5. Custom Reporting:
• Receive in-depth, customized reports with actionable insights and recommendations.
Additional Services
• One-Time Support:
• For businesses that require occasional assistance, we offer one-time support sessions to resolve specific issues.
• Custom Technical Support Plans:
• If our standard plans don’t quite fit your needs, we can work with you to develop a custom support plan tailored to your business.
Why Choose Us?
• Experienced Technicians: Our team of highly skilled technicians is ready to assist with any technical challenge.
• Flexible Support Options: We offer a range of support packages to fit businesses of all sizes and needs.
• Quick Response Times: We understand that time is critical, so we ensure prompt responses to all support requests.
• Proactive Solutions: We don’t just fix problems; we work to prevent them with proactive system monitoring and maintenance.
Get Started Today!
Don’t let technical issues disrupt your business operations. Contact us today to discuss your technical support needs and find the right plan for your business. We offer a free consultation to help you choose the best support package for your company.
[Get Started] [Book a Consultation]
